At Luxify Genuine Leather, we take pride in the quality of our products and stand behind them completely. Our refund policy is designed to ensure clarity and fairness for our customers:
1. Responsibility for Products:
We take full responsibility for our products. If you receive a damaged or defective item, please contact us immediately, and we will address the issue promptly.
2. Shipping Costs:
When you place an order, you agree to cover the shipment costs. Upon receiving your order, full payment is required.
3. Returns:
If you are not satisfied with your product or encounter a size issue, you may return the item. However, the return shipment costs will be your responsibility.
4. Refund Process:
Once we receive the returned item and confirm its condition, we will process your refund based on the original payment method, excluding shipping costs.
Thank you for choosing Luxify Genuine Leather. We appreciate your understanding and support!